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Technology Support » Chromebook Self-Help

Chromebook Self-Help

Chromebook Reset
This procedure will correct most problems including:
    • Chromebooks that do not turn on
    • Chromebooks that do not charge
    • Keyboard keys that do not work
    • Trackpads that do not work
    • Cannot log in to the Chromebook
 
Try the procedure below, even if the screen is black and the device does not turn on. Plug the charger into the Chromebook and press the 3 key combination in the instructions and wait. Sometimes it takes up to a minute for the screen to come on.
Updating the Chromebook

After resetting, the next step is to update the Chromebook software. Open the chrome browser and paste or type this into the web page address field:
 

At the top of the page it will indicate the version number and to the right of that the will be a link called 'Check for Updates'. Go ahead and click on that. If it finds updates, let it go through the process and when it is done, click on 'Restart'
 
Problems With Your Account
 
If you perform the reset / update instructions above and the Chromebook continues to be slow or 'glitchy', then the problem is with your account. Students who have installed games, cursor modifications, wallpaper software, etc. on their Chromebook will find that their computer will struggle to work.
 
Try the following to clean up your account:
Turning Off Extensions

Extensions are programs that alter the way the Chromebook behaves. I have seen Chromebooks grind to a halt while struggling to load unicorn and cartoon character themed emojis, cursors, wallpapers, and screensavers.
 
Log in to the device using your district MyMail account. In the top-right hand corner of the screen there is a star and next to that, there are 3 dots. Click on those 3 dots. Choose ‘More Tools’ and then choose ‘Extensions’.
 
Go ahead and remove or turn off (each extension has a slide switch) as many of the extensions as you can. The important ones installed by the district do not have the ‘Remove’ button, so you cannot accidentally get rid of those.
Clearing Your Cache

In order to speed things up, the computer stores information as you browse so that the next time it needs it, it doesn't have to go looking for it on the internet. Unfortunately, all of this stored information works against you after a while.
 
To clear this cache of information, sign in to your chromebook, and press CTRL - H to bring up the history. On the left, click on 'Clear Browsing Data'. For time range, choose 'All Time' and check all 3 boxes (Browsing History, Cookies, and Cached Images and Files). Then go ahead and click 'Clear Data'. 
Resetting Your Browser

If you have installed software that alters the way the browser looks or behaves, it could be slowing down your computer.
 
In the top-right hand corner of the screen there is a star and next to that, there are 3 dots. Click on those 3 dots. Choose ‘More Tools’ and then choose ‘Settings’. On the left side of the screen, choose 'Advanced'. Below that, choose 'Reset Settings'. Go ahead and click on 'Restore Settings to Their Original Defaults' and finally click on 'Reset Settings'