Troubleshooting Chromebook Problems
I did my best to check Chromebooks before they were issued to students and staff. If your device is giving you problems like:
- The Chromebook is slow or unresponsive
- Some of the keys don't work
- The trackpad doesn't work
- You are having problems with signing in or your account
then try the following steps in this order:
Power down the Chromebook
To completely power down the Chromebook, hold down the power button for a good 10 to 20 seconds. Merely tapping the power button only shuts off the screen and puts the computer to sleep. Once it is truly powered down, wait 10 seconds before restarting.
Updating a Chromebook
The next step is to update the Chromebook software. Open the chrome browser and paste or type this into the web page address field:
At the top of the page it will indicate the version number and to the right of that the will be a link called 'Check for Updates'. Go ahead and click on that.
If it finds updates, let it go through the process and when it is done, click on 'Restart'
Your Chromebook Account: Extensions
If, after updating the Chromebook, the computer is still not behaving itself then we need to look at your child’s account. Have them log in to the device using his district MyMail account. In the top-right hand corner of the screen there is a star and next to that, there are 3 dots. Click on those 3 dots. Choose ‘More Tools’ and then choose ‘Extensions’.
Extensions are programs that alter the way the Chromebook behaves. Some are installed by the district, some are installed by the student. The important ones installed by the district do not have the ‘Remove’ button, so you cannot accidentally get rid of those.
Some extensions can be useful at times, but can also slow down your computer. Grammarly, for example, is a great tool when you are writing, but should be turned off when you are not using it.
You can remove the others, especially ones that sound like they are advertising related or games related. I have seen Chromebooks grinding to a halt while struggling to load unicorn and cartoon character themed emojis, cursors, wallpapers, and screensavers.
Your Chromebook Account: Clearing Your Cache
In order to speed things up, the computer stores information as you browse so that the next time it needs it, it doesn't have to go looking for it on the internet. Unfortunately, all of this stored information works against you after a while.
To clear this cache of information, sign in to your chromebook, and press CTRL - H to bring up the history. On the left, click on 'Clear Browsing Data'. For time range, choose 'All Time' and check all 3 boxes (Browsing History, Cookies, and Cached Images and Files). Then go ahead and click 'Clear Data'.
Your Chromebook Account: Resetting Your Browser
If you have installed software that alters the way the browser looks or behaves, it could be slowing down your computer.
In the top-right hand corner of the screen there is a star and next to that, there are 3 dots. Click on those 3 dots. Choose ‘More Tools’ and then choose ‘Settings’. On the left side of the screen, choose 'Advanced'. Below that, choose 'Reset Settings'. Go ahead and click on 'Restore Settings to Their Original Defaults' and finally click on 'Reset Settings'
If nothing above has solved your problem then we will reset the device. This procedure will erase all student accounts, all changes that have been made by students, and will return the Chromebook settings back to the day it was unboxed. Please download and follow the instructions in the following document:
Chromebook Reset Instructions (PDF Document)